The Admin Certified track prepares you to manage and maintain ServiceNow instances at an enterprise scale. You will learn user and group management, role-based access control, update set lifecycle management, and platform performance monitoring. This program is the fastest path to the Certified System Administrator (CSA) credential and is ideal for graduates targeting platform admin, support analyst, or junior consultant roles.
Ankit Sharma
ServiceNow Platform Admin, 7 yrs exp.
ServiceNow UI overview, application navigator, system properties, branding, and basic instance configuration. Setting up a personal developer instance for hands-on labs.
Creating and managing users, groups, and roles. Role inheritance, delegation, and impersonation. LDAP/SSO integration overview for enterprise identity management.
Table architecture, field types, form layout design, list view configuration, and related lists. Dictionary overrides and table extension patterns.
Capturing configuration changes in Update Sets, merging, previewing, and committing across instances. Best practices for dev → test → production promotion pipelines.
Building reports, dashboards, and Performance Analytics indicators. Scheduled report distribution, homepage widgets, and executive KPI tracking.
Comprehensive CSA exam review covering all tested domains. Three full-length timed mock exams with detailed answer explanations and weak-area coaching.
Free Demo Session
Free session · No credit card required