Cheat Sheets
Technical Cheat Sheets
Fast, scannable references for ServiceNow and Workday. Keep these close during revision to lock in the concepts that matter most.
ServiceNow
ServiceNow ITSM
Core IT Service Management concepts mapped to their tables and one-line purpose.
| Concept | Quick Reference |
|---|---|
| Incident | Restore service as fast as possible — table: incident |
| Problem | Find and remove root cause — table: problem |
| Change | Controlled modification to a service — table: change_request |
| Request | Fulfill a catalog item request — table: sc_request |
| CMDB | Configuration items and relationships — table: cmdb_ci |
| SLA | Track response and resolution targets — table: task_sla |
ServiceNow
ServiceNow Admin
Administration essentials for managing users, access, and data across an instance.
| Concept | Quick Reference |
|---|---|
| Roles | Grant access via role assignment to users and groups |
| ACL | Row and field-level security rules evaluated on access |
| Update Set | Package and move customizations between instances |
| Import Set | Stage external data before transforming into target tables |
| Transform Map | Map staged import fields onto target table fields |
| Business Rule | Server-side logic that runs on database operations |
ServiceNow
ServiceNow Developer
Scripting references grouped by where the code runs and how to keep it maintainable.
Client Side
- g_form
- Read and manipulate fields on the current form
- g_user
- Access the current user's roles and details
- GlideAjax
- Call server-side script includes from the client
Server Side
- GlideRecord
- Query, insert, update, and delete records
- GlideSystem (gs)
- Utility methods, logging, and user context
- Script Include
- Reusable server-side classes and functions
Best Practices
- Query efficiency
- Add filters and limits before iterating results
- setWorkflow(false)
- Suppress business rules on bulk data updates
- Naming
- Prefix custom fields and scripts for clarity
Workday
Workday Cheat Sheets
High-frequency Workday references grouped by the modules candidates use most.
HCM Fundamentals
- Supervisory Org
- Backbone structure that groups workers under a manager
- Position
- A seat that a worker fills within an org
- Job Profile
- Reusable template defining a job's attributes
Recruiting
- Job Requisition
- Request to fill one or more open positions
- Candidate
- Person progressing through the hiring pipeline
- Offer
- Business process step that extends terms to a candidate
Reporting
- Calculated Field
- Derived value reused across reports and integrations
- Advanced Report
- Multi-source report with prompts and grouping
- Matrix Report
- Summarized data across rows and columns