The ITOM Specialist track covers the full breadth of ServiceNow's IT Operations Management suite. You will learn to configure and operate Discovery for automatic CI population, build Event Management rules to reduce alert noise, and provision cloud resources through ServiceNow's Cloud Management application. This program is ideal for graduates targeting infrastructure, cloud operations, or NOC engineering roles in enterprise environments.
Deepak Nambiar
ITOM & Cloud Architect, 11 yrs exp.
Introduction to the ITOM product suite, its relationship to ITSM, and CMDB as the backbone of IT operations. CI classes, relationships, and health scoring.
Configuring Discovery schedules, MID Server setup, credential management, and pattern-based discovery for servers, network devices, and cloud resources.
Ingesting events from monitoring tools (Nagios, Dynatrace, Splunk), building correlation rules, alert grouping, and automated incident creation from events.
Top-down and bottom-up service mapping, application service definitions, and impact analysis for business-critical services.
Connecting ServiceNow to AWS, Azure, and GCP. Building cloud resource blueprints, approval workflows, and cost tracking for cloud provisioning requests.
End-to-end ITOM implementation project: Discovery → CMDB → Event Management → Service Map → Cloud Provisioning. Presentation and peer review.
Free Demo Session
Free session · No credit card required